Frequently Asked Questions

You have to go through the website with which you booked your stay in order to modify your length of stay. You have to follow their modification policy. 

You have to go through the website with which you booked your stay. You have to follow their modification policy. 

You have to go through the website with which you booked your stay in order to modify it. You have to follow their cancellation policy. 

If you give us your email address, we will be happy to email it to you after your departure.

You are not allowed to bring your own cooking appliances in your room (toaster, hot dog machine, griddle, etc.). Cooking appliances triggers the hotel's fire alarm system and major fees could be charged to your room for this type of event.

Glass bottles are not allowed at the pool. Clients are also not allowed to drink alcohol in common areas of the hotel.

It is possible to rent a parking space for 60$/month plus taxes or 8$/day plus taxes with a parking sticker. For more information, please contact the hotel's front desk directly (1-800-463-5241).

Service dogs are welcome for free at the hotel.
For other dogs, only dogs weighting less than 13 kilos (30 pounds) are allowed. A cleaning fee of 30$ plus taxes will also be added to your bill. Please take note that a dog cannot be left alone unattended in the room under any circumstances. It is you responsability to ensure the dog is supervised at all times or to find a sitter to accompany the dog in the room. A charge may apply for a dog left alone in the room during the stay.

Candles are stricly prohibited because the fire risk is too high. It could triggers the hotel's fire alarm system and major fees could be charged to your room for this type of event.

For confidentiality and security reasons, we do not disclose this kind of information, unless the guest authorizes us to do so.

We are not allowed to disclose that kind of information for confidentiality and privacy reasons. We always ask to talk with the person who is responsible for the reservation before making any changes.

Room rental to a minor is not allowed even with a written consent of their parents. We always ask for IDs at the arrival to confirm the client’s age.

The cancellation policy for the summer period (from May to October) is free cancellation 24 hours prior to arrival. During the off-season you can cancel without any fees until 4 p.m on the arrival day.

The pool and sauna are open everyday from 7 a.m. to 9:45 p.m.

The Travelodge Hotel Québec City is located at exactly 7.9 kilometers from the airport. It takes less than 10 minutes to get to the airport by car.

We will adjust to the rate of the other website. We also offer the advantage of a more flexible cancellation or modification policy by booking directly with us.

You will find the complete list of the activities here.

The Réseau de Transport de la Capitale (RTC) serve the Sainte-Foy area very well. Bus route number 11 will take you directly to Old Québec or to other popular places in the city. Stop 1817 - G.Dumont is located at hotel's doorstep and the frequency of passages is every 15 minutes.

The hotel has 231 rooms on 12 floors. Also, the hotel has many meeting rooms for a total of 12,000 square feet of event spaces. 

We accept all major payment methods such as credit cards (MasterCard, VISA, AMEX), debit style cards as well as cash payment.

A security deposit is required at check-in. The security deposit is mandatory and is used in case of theft or vandalism to the room during your stay. Otherwise, the security deposit is returned at the end of the stay if the room is in reasonnable conditions. 

Security deposit for stays of one (1) to three (3) nights: 100.00 $

Security deposit for stays of four (4) nights and more: 200.00 $

Security deposit for suites: 300.00 $ on credit card only